Course curriculum

    1. Conflict Management and Negotiation

    1. Recognising Conflict

    2. Quiz: TACT and SEW

    1. Effective Communication and Blocks to Communication

    2. Quiz: Blocks to Communication

    3. Active Listening

    4. Quiz: Active Listening

    5. The Importance of Effective Communication

    1. Negotiation: Empathy, Mirroring and Body Language

    2. Quiz: Empathy, Mirroring, Body Language

    3. Guided Reflection

    4. Taking Stock, Control and Fairness

    5. Quiz: Taking Stock, Taking Control

    6. Saying No

    7. Quiz: Saying No

    8. The Importance of Negotiation Skills

About this course

  • £14.99
  • 16 lessons
  • 0 hours of video content

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