Course curriculum

    1. What to Expect

    1. What is Communcation?

    2. Feedback and Check Understanding

    3. Quiz: Communication

    4. Verbal and Non-verbal Communication

    5. Quiz: Verbal and Non-Verbal Communication

    6. Active Listening

    7. Quiz: Active Listening

    8. Asking Questions: Open questions

    9. Asking Questions: Closed Questions

    10. Quiz: Asking questions

    11. Blocks to Communication

    12. Quiz: Blocks to Communication

    13. Dealing with the Emergency Services

    1. What is a Crime Scene?

    2. What is a Crime Scene?

    3. The Offender

    4. Quiz: What is a Crime Scene?

    5. Lockdown Procedure

    6. Quiz: Lockdown

    7. Preserving Evidence

    8. Quiz: Preserving Evidence

    9. Fingerprints and DNA

    10. Dealing with a Suspicious Package / Suspected Bomb

    1. Crowd Management

    2. Evacuation and Emotions

    3. Reasons to Evacuate

    4. Quiz: Crowd Management

    1. Reasons for Incident Reporting

    2. What to Include in an Incident Report

    3. Incidents that Need to be Recorded

    4. Quiz: Incident Report

    1. Recognising Conflict and Escalation

    2. Escalation and Recognising Conflict

    3. Quiz: Recognising Conflict and Escalation

    4. Attitude and Behaviour Cycle

    5. Not Every-One Gets Angry

    6. Quiz: Behaviour and Values

    7. Intervening in a Conflict Situation

    8. Exit strategies and sources of support for high-risk situations

    9. Quiz: Intervening and Exit Strategies

About this course

  • £15.00
  • 46 lessons
  • 0 hours of video content

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